When submitting a ticket for account help you must provide a description of your problem.
Submitting a ticket with 1-3 words without a description will send your ticket to the spam folder.
If you are trying to recover your hacked account & items you must tell us the approximate date you got hacked.
When submitting a ticket you must provide your account ID (username) not character name.
If the name you wrote in the "username" field does not exist as an account, you will be informed of the matter and ticket closed.