Can I recover my ID?

This is our latest recovery policy:

 

Forgot password, remember ID, remember e-mail:

Use our automatic password recovery: https://celestialuna.com/account/recover/

Forgot/Remember password, forgot ID, remember e-mail:

Use our automatic password recovery: https://celestialuna.com/account/recover/

Forgot/Remember password, remember ID, forgot e-mail:

If you forgot your email you cannot proceed with recovery.

Forgot/Remember password, forgot ID, forgot e-mail:

If you forgot your email you cannot proceed with recovery.

E-mail no longer active (eg: yahoo) or can't be recovered:

There will be no recovery.

Got hacked, password changed/unchanged (still have my account):

Use our automatic password recovery and/or change your password immediately.

If your items were stolen report being hacked to Orange in Discord.

Create a ticket type "Hacked items" (this means you still have access to your account). Full or any item recovery is not guaranteed.

Got hacked, password changed, e-mail changed (no longer have my account):

Report your account being hacked to Orange in Discord.

Can be recovered. Create a ticket with type "Hacked account". The e-mail change will be reverted and your password reset, look for a password recovery e-mail in your inbox when you get a ticket reply. Full or any item recovery is not guaranteed.

Got banned:

You can submit a ticket with type "Ban Appeal", recovery of the account is not guaranteed and depends on the type of ban, duration and when it happened.

Have more questions? Submit a request

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