Can I recover my ID?

This is our latest recovery policy:

Forgot password, remember ID, remember e-mail:

Use our automatic password recovery: https://celestialuna.com/account/reset

Forgot/Remember password, forgot ID, remember e-mail:

Can be restored. Use ticket type "Forgot account ID" and send the ticket from that same e-mail. Don't forget to verify your ZenDesk account after creating your ticket.

If the e-mail is correct and verified the ID will be disclosed to you, then you can use automatic password recovery.

Forgot/Remember password, remember ID, forgot e-mail:

Can be restored. Use ticket type "Forgot account e-mail" and send the ticket from a working e-mail. Don't forget to verify your ZenDesk account after creating your ticket.

An e-mail hint (not full address) will be sent to you, if you can't remember the e-mail with the hint we will not disclose the e-mail address in full and you won't be able to recover the account.

Forgot/Remember password, forgot ID, forgot e-mail:

Could be restored. Use ticket type "Forgot account ID and e-mail" and send the ticket from a working e-mail. Don't forget to verify your ZenDesk account after creating your ticket.

Write in the description your character names. An e-mail hint will be sent to you with the address saved on that account. If you can't remember the e-mail there will be no recovery. If you do remember the e-mail create another ticket of "Forgot account ID" type with that e-mail.

E-mail no longer active (eg: yahoo) or can't be recovered:

There will be no recovery.

Got hacked, password changed/unchanged (still have my account):

Use our automatic password recovery and/or change your password immediately.

If your items were stolen report being hacked to Orange in Discord.

Create a ticket type "Hacked items" (this means you still have access to your account). Full or any item recovery is not guaranteed.

Got hacked, password changed, e-mail changed (no longer have my account):

Report your account being hacked to Orange in Discord.

Can be recovered. Create a ticket with type "Hacked account". The e-mail change will be reverted and your password reset, look for a password recovery e-mail in your inbox when you get a ticket reply. Full or any item recovery is not guaranteed.

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